Contact Us



General Support

If you have purchased or would like to purchase an item from this WebStore and require assistance, please click Help above and you will find Frequently Asked Questions to help with:

  • Signing In and Accounts
  • Shipping and Ordering
  • Downloading
  • Software Installation and more

If you do not find answers to your questions in the Help section, you can contact us in multiple ways; please see below for the option that suits you best.

Login and Account Issues

For any LOGIN/Signing In problems (including password issues), all users must contact their eCollege Help Desk or follow the instructions below which come directly from the respective eLearning Platform websites.

  1. In the User ID / Password box,
    1. Click the “Forgot Password” link, or
    2. Click on the “Need additional Help Signing in” link, or
  2. Call the eCollege Help Desk
    1. DeVry University: 800-594-2402
    2. Chamberlain College of Nursing: 866-613-8622

Support for Microsoft Imagine products

Contact the DeVry Help Desk:

  • Telephone: 877-784-1997

Support for All Other products

  • Email
    We require you to fill out the Customer Support form to provide us with details of your request. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number. This is the preferred support method used by most of our customers.
    Most requests are answered in less than 12 hours; all requests are answered within 2 business days at the most.
     
  • Telephone
    Live customer support agents are available Monday to Friday 6am - 6pm Eastern Time; call waiting time varies by time of day.

    USA/Canada (Toll Free): 1-877-851-7464
    USA/Canada (Toll Free): 1-877-454-9871
    USA/Canada (Toll): 1-613-454-8198
     
  • Contact us by Fax: 1-866-469-7512