If you have purchased or would like to purchase an item from this WebStore and require assistance, please click Help above and you will find Frequently Asked Questions to help with:
Signing In and Accounts
Shipping and Ordering
Software Installation and more
If you do not find answers to your questions in the Help section, you can contact us in multiple ways; please see below for the option that suits you best.
Login and Account Issues
For any LOGIN/Signing In problems (including password issues), all users must contact their eCollege Help Desk or follow the instructions below which come directly from the respective eLearning Platform websites.
In the User ID / Password box,
Click the “Forgot Password” link, or
Click on the “Need additional Help Signing in” link, or
Call the eCollege Help Desk
DeVry University: 800-594-2402
Chamberlain College of Nursing: 866-613-8622
Support for Microsoft Imagine products
Contact the DeVry Help Desk:
Support for All Other products
We require you to fill out the Customer Support form to provide us with details of your request. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number. This is the preferred support method used by most of our customers.
Most requests are answered in less than 12 hours; all requests are answered within 2 business days at the most.
Live customer support agents are available Monday to Friday 6am - 6pm Eastern Time; call waiting time varies by time of day.
USA/Canada (Toll Free): 1-877-851-7464
USA/Canada (Toll Free): 1-877-454-9871
USA/Canada (Toll): 1-613-454-8198
Contact us by Fax: 1-866-469-7512